Category Archives: Reputation Management

Google My BusinessReputation ManagementReview Responses
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How to Handle a Negative Google Business Profile Review

Google My Business provides businesses a chance to engage in an open conversation with their customers. The review and reply feature of GMB had become crucial for businesses as they are able to cultivate lasting relationships and loyalty with the customers through it. By taking advantage of Google Business Profile and interact with their customers […]...

Published On - June 21, 2020

RocketLocal Google My Business, Reputation Management, Review Responses
E-CommerceReputation Management
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The Dos and Don’ts of Customer Service

Everyone can recall a time when they’ve received excellent customer service. Whether it was the clerk who was extra helpful or the hotel staff who went above and beyond, we’ve all experienced it. Unfortunately though, the bad customer service is almost always recalled more easily. In the pursuit of excellent customer service, several dos and […]...

Published On - June 20, 2020

RocketLocal E-Commerce, Reputation Management
Digital Snapshot ReportListing Sync ProLocal Online ListingsOnline MarketingReputation Management
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6 Reasons Your Local Business Listings Need to Be Accurate

As a Local Business, how likely is it that potential customers will come through your door? The whole point of an online presence is to entice customers into your store, your leasing office or your showroom so you can convert them to paying customers rather than just browsers online. Further, nothing is more frustrating as […]...

Published On - June 20, 2020

RocketLocal Digital Snapshot Report, Listing Sync Pro, Local Online Listings, Online Marketing, Reputation Management
Online ReviewsReputation Management
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How to Respond to Negative Reviews

Believe it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer but all the sets of eyes that come afterward. Seeing a business handle a particularly challenging review online suggests that management is proud of their business and willing to go the extra mile to maintain their reputation!...

Published On - February 21, 2019

RocketLocal Online Reviews, Reputation Management
Customer VoiceReputation ManagementReview Responses
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How to Respond to Positive Reviews

A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. In the digital age, a business’s reputation is controlled by consumers using online review platforms like Yelp, Google and Facebook to announce the quality of their business publicly. The good news is that this […]...

Published On - April 9, 2017

RocketLocal Customer Voice, Reputation Management, Review Responses
Reputation Management
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What is Online Reputation Management?

What is Online Reputation Management? Telling a small business owner to “assume the perspective of your customer” is one of those classic easier said than done problems. It’s not for lack of trying, but owning a small business isn’t just a job, it’s a lifestyle. And when you put that level of passion and commitment into something, […]...

Published On - August 30, 2016

RocketLocal Reputation Management
Online ReviewsReputation Management
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Top 10 Review Websites to Get More Customer Reviews On

In the table below, U.S. Ranking, % U.S. Traffic and Average Monthly U.S. Traffic (unique visitors) data are sourced from Alexa. Businesses should strive to get business reviews on business review websites that are going concerns, review sites that people know about (and go to) and that are relatively friction-less (sites consumers have log ins […]...

Published On - February 10, 2015

RocketLocal Online Reviews, Reputation Management
Online ReviewsReputation Management
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Review Management Best Practices

Why your business needs to stop removing Review Management 1) People can tell your business is filtering the reviews. 68% of consumers trust reviews more when they see both good and bad scores (Econsultancy, 2012). Customers are more review savvy and can spot when things look too good to be true. 95% of consumers suspect […]...

Published On - July 30, 2014

RocketLocal Online Reviews, Reputation Management